Returns & Exchange Policy

Returns & Exchange Policy

Last updated: June 29, 2026

Return Policy

We accept returns for both defective and non-defective products within 30 days of delivery.

Return Conditions

  • Products must be returned in new, unused condition with all original packaging, accessories, and documentation.
  • Products must not show signs of installation, damage, or wear.
  • Custom or special-order items may be subject to the standard restocking fee.

How to Initiate a Return

  1. Contact us at our Contact page or via email with your order number and reason for return.
  2. Our team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
  3. A prepaid return label is included in your package. You can return your item by mail or at a drop-off location.
  4. Pack the item securely in its original packaging. Write your RMA number clearly on the outside of the package.

Return Methods

  • By mail: Use the prepaid return label included in your package. Drop off at any postal carrier location.
  • At a drop-off location: Bring the packaged item with your prepaid label to a designated drop-off point.

Restocking Fee

A 15% restocking fee of the product price applies to non-defective returns. This fee covers processing, inspection, and restocking costs. No restocking fee applies to defective or damaged items.

Refund Processing

Refunds are processed within 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method minus any applicable restocking fee. Shipping costs are non-refundable unless the item is defective or the return is due to our error.

Exchanges

We accept exchanges. If you need a different model, power rating, or connector type:

  • Contact us within 30 days of delivery to request an exchange.
  • The item must be unused and in original packaging.
  • Return shipping of the original item is the customer's responsibility.
  • GIZNT ships the replacement item free of charge via standard shipping.
  • Price differences between models will be charged or refunded accordingly.
  • No restocking fee applies to exchanges.

Defective or Damaged Items

If your GIZNT charger arrives damaged or develops a defect:

  • Damaged in transit: Contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund with no restocking fee, including return shipping costs.
  • Manufacturing defect: GIZNT chargers are covered by a manufacturer's warranty against defects in materials and workmanship. Contact our support team for warranty assessment and resolution.

Non-Returnable Items

  • Products that show signs of installation, electrical connection, or physical damage
  • Items beyond 30 days from delivery (warranty claims for defects are handled separately)

Warranty Information

All GIZNT chargers include a manufacturer's warranty covering defects in materials and workmanship. For full warranty terms and to file a warranty claim, please contact our support team.

Questions?

If you have any questions about our return policy before making a purchase, please contact us.